What breaks first?

When an office starts feeling stretched, the obvious answer is often more staff, better technology, or simply more hours in the day. But the obvious constraint isn’t always the real one.
This practical diagnostic guide helps Chapter 13 trustees take a fresh look at their operations across six areas—from capacity and process to institutional knowledge—and identify what’s actually getting in the way.

Inside the guide, you’ll get:

- Six common categories where trustee-office bottlenecks hide
- Real-world examples of operational problems that weren’t what they first appeared to be
- 18 diagnostic questions to pressure-test your own office
- Simple actions you can take now to investigate the biggest constraint
- A final assessment to identify where to focus first